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Practitioner (National After Hours Service). Permanent & Maximum Term, Part Time

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At Life Without Barriers , we’re all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with families, carers, and communities to help shape brighter futures. From supporting children and families to empowering people with disability, mental health, or those seeking refuge — we’re here to break down barriers and build better lives. Join us to discover a purpose you can wrap your heart around! Employment Type: 1 x Permanent Part Time & 1 x Maximum Term, Part Time Location: Completely flexible, as this is a work from home opportunity! Hourly Rate: From $44.58 per hour + penalties (SCHADS level 4) In this role, you will provide after-hours support and guidance to carers, staff, and stakeholders in response to urgent issues involving children and young people. Working within legislative and care standards, you’ll help manage incidents that arise outside business hours, ensuring the safety and wellbeing of those involved. We have 2 positions available and the roster for each is listed below. P lease note: alterations to the allocation of day of work/shifts are unable to be accommodated. Position 1 (Permanent, Part Time) Week 1: • Sat: 10:00 - 1800 • Sun: 10:00 - 1800 Week 2: • Sat: 18:00 - 02:00 • Sun: 18:00 - 02:00 Position 2 (Maximum Term, Part Time - ending 10/1/2027) Week 1: • Fri: 16:45 - 00:00 • Sat: 14:30 - 00:00 • Sun: 14:30 - 00:00 Week 2: • Tue: 14:30 - 00:00 • Thu: 16:45 - 00:00 • Sat: 14:30 - 00:00 • Sun: 14:30 - 00:00 Key Responsibilities: • Handle all after-hours enquiries with professionalism and efficiency, using CARE and TCI models (training provided) • Apply state-specific policies and legal requirements to guide urgent or complex after-hours decisions. • Use individual plans and risk assessments to support young people’s needs and ensure their safety and wellbeing. • Engage with staff and carers in a CARE-informed, trauma-aware manner to address concerns and support high-quality care for children and young people • Coordinate after-hours transitions, including visits and clear communication with staff and carers. • Provide guidance to staff, escalate incidents appropriately, and ensure all actions are clearly documented within LWB systems Skills & Experience • Certificate IV in Child, Youth and Family Intervention (Residential Care) or similar, with experience in child protection and out-of-home care, including trauma-informed practice. • Experienced in working with children, families, and communities using strength-based and culturally appropriate approaches. • Skilled in providing clear, policy-based advice with demonstrated conflict resolution, mediation, and influencing abilities. • Proven ability to remain calm and responsive in high-volume, dynamic settings requiring flexibility and teamwork. • Experienced in working collaboratively to meet evolving operational needs while offering guidance and support to stakeholders. Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks. How to Apply Include your resume and covering letter ( Including your nomination of preferred position ) in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Kristy Crowe via recruitment@lwb.org.au Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers for information on our access and inclusion work and how to contact us directly. Applications close at midnight on Sunday 5 th July 2026 Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date and as such the closing date is subject to change without notice. We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply. Originally posted on Himalayas

Responsabilités:

• Handle all after-hours enquiries with professionalism and efficiency, using CARE and TCI models (training provided) • Apply state-specific policies and legal requirements to guide urgent or complex after-hours decis…

Heures/Semaine

25 h/sem

Life Without Barriers
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Complex Adjuster Trainee

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Root was founded on the belief that car insurance is broken, and we set out to change it. We’re harnessing the power of technology to revolutionize this archaic, complicated industry. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative insurtech companies in the world. The Opportunity At Root, we offer clear career paths, structured training, and company funded licensing so adjusters can grow into their claims role with confidence. Our teams gain hands-on experience early, receive ongoing coaching, and advance through clearly defined career paths based on performance, readiness, and business needs. If you are looking to pursue a career in insurance, this opportunity might be for you! Claims Adjuster Trainee, Liability Our Claims Adjuster Trainee role offers hands-on experience, structured development, and defined advancement into complex liability work. In this role, you will complete a 6-month training program that combines formal instruction with live claim handling. You will learn how to investigate claims, evaluate coverage and liability, communicate with customers and partners, and make informed claim decisions with the support of experienced leaders. The trainee position offers a starting base salary of approximately $45,840 to $50,000, with a defined increase to $55,000 upon successful completion of training and meeting performance expectations, at which point you will transition into the Complex Adjuster role. After training, you will handle a balanced mix of claim complexity that supports continued skill development and long term success. This role is a strong fit for candidates who are motivated, customer focused, and interested in building a long term career in claims, where strong performance in the Complex Adjuster role can open opportunities in other areas such as auto physical damage, total loss, and injury claims. Salary Range : $45,840 - $50,000 Class Start Date: July 27, 2026 How You Will Make an Impact • Deliver a high-quality claims experience for all policyholders and claimants by managing claims with professionalism and empathy • Verify coverage and assist in determining liability for a range of accident scenarios, under guidance from senior adjusters or claims leadership • Obtain detailed accident statements from drivers, passengers, and witnesses to develop clear liability perspectives • Maintain consistent, prompt, and courteous contact with all involved parties throughout the claim lifecycle • Use time management and organizational skills to proactively manage pending claims, tasks, and correspondence • Coordinate vehicle repairs and assist customers with rental reimbursement processes • Participate in team reviews of claims handling practices to strengthen understanding of policy language and claim best practices • Engage in continuous learning to develop a strong understanding of: • Policy interpretation • Liability assessment and shared negligence scenarios Court decisions and legislation affecting claims functions • Emerging claims guidelines and industry best practices • Recommend process and product improvements based on observed opportunities • Interact and communicate effectively with customers, peers, vendors, and managers • Support the development of claims documentation and training materials as knowledge grows What You Will Need to Succeed • Bachelor's degree or equivalent work experience • Successful history of time management, multi-tasking, and customer-facing communication • Ability to secure an adjuster insurance license within 90 days of the start date • Strong written and verbal communication skills • Proficient in Microsoft Office Suite and/or Google Suite • High sense of professionalism while remaining empathetic • Curious in nature • Willingness and ability to keep learning • Great attention to detail with high organizational skills • Ability to approach problems with an open mind • Strong decision-making capabilities • Ability to complete other duties as assigned As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data. Originally posted on Himalayas

Root, Inc.
États-Unis uniquement
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Manager - System Pricing - Work From Home

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At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for coordinating research and developing new facility pricing methodologies and/or new facility types/specialties; recommending, initiating or writing appropriate System Change requests (SCRs); verifying testing results and approved changes for production; providing documentation and training associated with the pricing system and changes or modifications; interfacing with divisions which impact the pricing aspects of the claims processing system; ensuring files are constructed and maintained; and coordinating activities with Service Unit and Network Management to ensure accurate and consistent claim pricing. Required Job Qualifications: • 5 years' experience in a regular business or HMO claims and/or claims related unit, which involves problem identification with analysis, documentation, and/or resolution. • 1 year management experience, which demonstrates leadership abilities and sound decision. Preferred Job Qualifications: • Strong analytical skills • Experience with SQL and Teradata • Advanced proficiency in Excel Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! Pay Transparency Statement: At Health Care Service Corporation , you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $92,700.00 - $167,500.00 Exact compensation may vary based on skills, experience, and location. Originally posted on Himalayas

Health Care Service Corporation
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Technical Support Analyst

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Who are we? At UpGuard , we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. Our Product team at UpGuard comprises our Product Management, Product Support, Engineering, Design, Data Leaks Detection, and Third Party Risk Management Services. Our Product team’s vision is to become the leader in the Cyber VRM category by providing a best-in-class SaaS platform for organisations to manage their third-party risk and external attack surface. Our purpose as a Product team is simply to build a product that enables this. We aim to build a product that users love and come to rely on, and one that regularly and consistently improves. Why are we hiring for this role? UpGuard has just come off the back of a record-breaking year, with sales growing by 128% and new customer velocity increasing by over 179%. With that, we need a Technical Support Analyst to help our existing and new customers achieve success. As a Technical Support Analyst, you'll analyze the causes of our customers’ greatest pain points and work closely to mitigate them. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time, and you’ll work with customers around the world, from early contact to successful deployment, gaining constant and unique insight into the world's most important industries and institutions. What will you accomplish? • Providing Technical Support in analysis to the UpGuard Community and staff globally while providing world-class enterprise support for our customers. • Responsible for all technical inquiries, including collaborative and cross-departmental escalations with our security committee and engineers. • Responsible for developing, maintaining, and updating the internal knowledge base, while contributing to the external knowledge base by providing content suggestions, revisions, and ongoing support if needed. • Upskilling and educating our community on how to maximize their success within our platform. • Manage communications with our security engineers and customers on ticket escalations and bugs. • Analyze, investigate, and explain how customers can remediate risks as identified via the platform. This includes using internal and external tools to verify and explain identified risks. • Advocate on behalf of UpGuard Community with the product team to implement features, improvements, and analysis. • Create and innovate using AI and cutting-edge technologies. What do we need from you? • Experience in investigating and replicating Technical Issues in a customer-facing role. • Experience managing various AI models. • Comprehension of working across tiered support systems • Experience with Linux command line is essential • Identifying and verifying cybersecurity risks • Strong foundation of understanding in the following IT tools and standards: Nmap, Curl, HTTP/HTTPS, DNS, SSL/TLS, Email Securtiy, n8n, AI & API • Critical thinking skills to investigate and work through complex problems and provide timely solutions. • Excellent verbal and written communication skills. • The ability to work collaboratively and creatively across multiple teams and regions, and the ability to work asynchronously, will be pivotal to the role as we are a global team. • Self-motivated, participatory, and eager to continuously learn and adapt to new tools and technologies. What would give you an edge? • Experience with tools such as CRMs, Hubspot, Asana, and Notion, and various AI models • Understanding and implementing Cyber Security best practices, Network Security, and Risk Remediation • Balance of technical and customer-facing skills • Business level Japanese fluency - spoken and written What's in it for you? • Monthly Lifestyle subsidy: use this for financial, physical, and mental well-being. • WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard . • $1500 USD annual Learning & Development allowance: to support your career development, all team members will be able to expense development opportunities against this allowance. • Generous Annual Leave/PTO allowances: time to recharge your batteries. • 18 weeks paid Parental Leave: irrespective of parenting role. • Personal Leave allowance: this includes sick & carer’s leave. • Fully remote working environment: While we have physical

UpGuard
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Director of Strategic Accounts, Central U.S.

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Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. Director of Strategic Accounts, Central U.S. Remote - United States - Central U.S. About the role: As a Director of Strategic Accounts at Motive , you are responsible for developing and closing business with Motive ’s largest prospects. You will sell into the most impactful companies in North America that power the physical economy, the majority being in the Fortune 500. We are seizing the opportunity created by our strong product positioning and pushing up market. You will lead the charge, selling the value of our products and the business outcomes that can be achieved in partnership with Motive . Our Directors of Strategic Accounts sell across multiple industries, including trucking, oil & gas, construction, agriculture, manufacturing, consumer transit, or any other business that requires a fleet of vehicles. Because of the collaborative nature of our Go-to-Market team, a win-as-a-team mentality is a must. In this high-energy role, you should be comfortable working in a fast-paced environment with high standards of quality. What you’ll do: • Prospect and win new Strategic business through developing key C-Suite and executive relationships within key prospects to drive expansion of that business with all key accounts • Develop champions within our prospects to ensure RFP wins and grow contractual-based business • Partner with the balance of your internal account team at Motive and leverage customer analytics and other available resources to optimize buying decisions to increase the perceived value of Motive • Resolve problems, including identifying issues, thinking critically to determine the optimal course of action, and implementing best available solutions • Work with technical resources to display to prospects the power of integrations & how our partner ecosystem increases the value of our hardware and software • Effectively plan to meet and exceed your ongoing business goals and revenue quotas • Develop a deep understanding of our technology platform and operations, using that understanding and market input to bring back iterations to our business • Constantly study and deepen understanding of market trends to enable consultative insight About you: • You have deep Enterprise sales experience partnering with F500 or F1000 clients • 7+ years of SaaS or industry relevant Enterprise field sales experience required • You show a strong track record of exceeding quotas and rapidly growing your book over time backed up by data • You have an ability to build rapport with C-suite & executive decision-makers, influencing outcomes through both an understanding of the customer’s business and the unique solutions that Motive can deliver • You show a history of working independently with a data-driven mindset for charting a path to short, medium, and long-term sales goals • You have best-in-class communication skills, with the ability to successfully convey key value propositions and quickly manage objections • This role will be covering accounts in the Central U.S. Creating a diverse and inclusive workplace is one of Motive 's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here . UK Candidate Privacy Notice here . The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive 's policy to require that employees be authorized to receive access to Motive products and technology. Originally posted on Himalayas

Motive
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Sr Product & Customer Marketing Manager

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🤙🏼 About gaiia At gaiia , we're building the leading platform for Communications Service Providers (CSPs) that truly care about their customers. Our core product is an operating system (OS) for telcos that manages billing, operations, automation and everything in between. We're passionate about taking care of our people, and it's not just lip service. We want you to focus on your job while we care for everything else. We offer competitive pay and benefits, flexible vacations, attractive stock options, unparalleled transparency, and a 100% remote environment. We're excited to have you join us for your next career adventure! 🎪 Role & Team • As Senior Product & Customer Marketing Manager, you will own how gaiia tells its story: to the market, to prospects, and to the customers we already have. Your primary goal is to create content and programs that drive pipeline by making gaiia visible, credible, and compelling to the buyers we want to win. • You'll work closely with Product, Sales, and Customer Success to translate what we build into content that resonates and converts. This role is ideal for someone who is equally comfortable developing a content strategy and shipping a case study themselves, because you'll be doing both. You will report directly to our Head of Growth. 💻 What you're going to do Content Creation • Own gaiia 's content engine: thought leadership articles, buyer guides, industry reports, blog posts, and other content that earns attention and generates leads. • Produce customer case studies and success stories that demonstrate real-world ROI and support the sales process. • Plan and host webinars, virtual events, and online panels that build brand credibility and create pipeline. Product Marketing • Write and publish customer announcements, product update newsletters, and release communications that keep the market informed and engaged. • Own gaiia 's core positioning, messaging, and ICP definition. Make sure every surface (website, decks, sales materials) tells a consistent, compelling story. • Drive go-to-market for new features and product launches: sequencing, messaging, internal enablement, and external communication. • Partner with Product on roadmap communication and ensure customer-facing messaging is always accurate and timely. Content Distribution & PR • Develop content distribution strategies across owned, earned, and paid channels to maximize reach and pipeline impact. • Own gaiia 's PR function: manage media relationships, draft press releases, secure coverage in trade and industry publications, and respond to inbound press requests. • Identify and pursue speaking opportunities, award submissions, and analyst relationships that raise gaiia 's profile. Sales Enablement • Create content Sales actually uses: one-pagers, pitch decks, persona guides, ROI frameworks, and talk tracks. • Run onboarding for new Sales hires on messaging, positioning, and competitive landscape. ✅ Must-haves • Describe the experience and attributes of the ideal candidate 🔆 Benefits • Flexible 25-days of vacation. • Stock Options Plan. • Group Insurance. • Telemedicine. • Life Spending Account. • GRSP. • Flexible working hours & all-remote work. We are an equal-opportunity employer committed to inclusivity and diversity. Our workplace is fully remote and boasts accessible technologies, ensuring all team members can thrive. Should you require accommodations due to a disability during the application process, please contact us at gaiia .com" class="css-173makr-linkStyle" style="color:rgb(30,74,169);cursor:pointer;">people@ gaiia .com as per the Accessible Canada Act and human rights legislation. We're here to support you every step of the way. Originally posted on Himalayas

gaiia
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Senior Consultant Advisory Services

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Senior Consultant Advisory Services What you will be doing: The Senior Consultant works collaboratively within a team of highly qualified Advisory consultants to deliver performance improvement to healthcare systems. This position will be primarily responsible for performing billable work for clients. The role of the Senior Consultant is to actively lead and participate in engagement work streams. Responsibilities include determining client needs in terms of the engagement statement of work; lead, complete and provide quality assurance over data analyses; interpret data analyses and form initial recommendations and develop potential solutions for consideration; develop deliverables and presentations materials for various audiences; assist in risk identification and mitigation; manage workstream economics and project management; and assist in the implementation of recommended improvements. The Senior Consultant participates in all aspects of an engagement including identifying issues; forming hypotheses; planning and conducting interviews; planning, overseeing, and conducting analytics; developing recommendations and solutions for considerations; synthesizing information into cohesive presentations for various audiences and helping to implement change. The Senior Consultant will work in a team environment and provide input and support to team deliverables and presentations during each phase of a project. The Senior Consultant will also work on the project in daily management of project activities in the management of work stream activities including project management activities and project economic management. The Senior Consultant is required to also participate in Premier internal activities including practice development, required, and approved educational opportunities throughout the year and learning the various technologies Premier offers to its clients. Additionally, the Senior Consultant should: • Maintain utilization targets for client billable projects • Create value through meaningful client interactions, data analytics and insights, and team participation on client projects • Create value for the Advisory practice through meaningful participation on practice related activities aimed at growing and enriching the Practice as a whole or individual Service Lines within the Practice Analytics Focused Roles Senior Consultants on the Analytics team will have expertise in Premier and PINC AI databases and methods of connecting existing and new datasets together to create enriched content used for analytics. This role interacts with clients, Premier internal product teams, and Advisory counterparts across all the service lines; and is expected to build working relationships within the Premier/Client team. They will lead production and quality assurance of client analytics deliverables and provide data-driven insights and solutions. Additional responsibilities include: • Build and maintain dynamic and interactive data models based on Premier and client needs • Lead process standardization efforts. • Lead efforts to standardize and automate client deliverables and internal tools • Troubleshoot Tableau workbooks, SQL scripts, Excel analyses, etc. Key Responsibilities Responsibility #1– 60% • Obtain data, execute/direct/oversee analyses, initiate interpretations, and conclusions, and prepare verbal and graphic presentations, using methods that are professionally sound and efficient relative to project objectives and conform to standards. Perform quality assurance on assigned workstream deliverables. • Assist in determining client needs by effectively participating in client interviews and utilizing various tools and analytical methods. Summarize analytical findings in a coherent manner and draw insight from observations, interviews, and data analyses. Develop accurate conclusions from findings. Drafts recommendations and potential solutions for team leadership review. • Effectively execute on project plans in accordance with engagement statements of work and to client satisfaction. • Develop presentations and deliverables for client audiences that communicate strategy and outcomes. • Generate billings revenue by conducting assigned analyses, write and prepare reports, and assist clients in implementing desired changes. • Participate in project management related activities as assigned regarding their work stream. • Manage the budget and expenses for their assigned work stream. • Participate in risk and issue identification and mitigation along with the project leadership team. Responsibility #2 – 20% • Participate in practice development activities for the Advisory Services Practice overall or for the Service Lines within the Practice. Responsibility #3 – 10% • Learn Premier based technologies and services. Responsibility #4 – 5% • Actively listens for market opportunities on current engagements and collaborative networks and communicates potential leads to managers. • Contribute to the de

Responsabilités:

include determining client needs in terms of the engagement statement of work; lead, complete and provide quality assurance over data analyses; interpret data analyses and form initial recommendations and develop pote…

Premier Inc.
États-Unis uniquement
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Manager, Assessment Services (Remote, US)

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Why You'll Love This Role: The Assessment Services team at Newsela works with strategic and key accounts supporting customer assessment needs end to end. The Manager, Assessment Services is a hands-on leadership role where you will lead and coach the Assessment Services team. You’ll partner closely with Customer Service, Sales, Product, Marketing and other functional teams as needed. You’ll be the connective tissue that turns assessment expertise into real customer value. What You'll Be Doing: • Lead implementation & onboarding. Own how Newsela ’s assessment products get stood up for customers, including onboarding, configuration and go-live support for strategic and key accounts. • Deliver ongoing advisory & support. Build a team and a playbook that deepens the assessment relationship between Newsela and key accounts. This may include score interpretation, additional assessment needs, data coaching, and usage reviews that drive renewal-worthy outcomes. • Manage assessment migration & content services. Oversee assessment migration and content services with clear scoping and quality standards. • Lead the team. Hire, coach, and develop a team of individual contributors. Set clear expectations, run a healthy operating cadence, and create the conditions for people to do their best work. • Operationalize and optimize the function. Optimize the intake, prioritization, and capacity model that lets the team scale without sacrificing quality. Document what works and change what doesn’t. • Partner cross-functionally. Work side-by-side with other functional teams to make sure assessment services is a force multiplier for the broader business. • Be a voice of the customer. Translate what you see in the field back into product and content priorities. Bring evidence, not anecdotes. About You: • • A combination of 10+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services. • 3+ years of people management experience, including hiring, coaching, and performance management. • Deep understanding of formative and/or interim assessments including how they’re built, how they’re used, and how educators actually make decisions from the data. • Experience with additional types of assessment beyond formative and/or interim assessments. • Experience working directly with district and school leaders, instructional coaches, and assessment coordinators. • Strong operational instincts, you’re the person who turns ad hoc work into a repeatable scalable process. • Excellent written and verbal communication; equally comfortable in a customer conversation and an internal cross-functional working session. • Comfort with ambiguity, you are a problem solver. Bonus points for • Prior experience standing up or scaling a services team in an EdTech or assessment company. • Background as a former educator, instructional coach, or district-level assessment leader. • Familiarity with psychometric concepts, standards frameworks, or item-writing best practices. • Experience working in a product-led organization where services and product partner closely. All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process. Why you’ll love working at Newsela : • Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul. • Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! • Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! • Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. • Time Off: Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st). • Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela . • Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela : Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning

Responsabilités:

or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela :

Newsela
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AI Engineering Solutions Architect

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Job Type: FTE Level: Senior Department: Sales Location: Remote (US or Canada) Rate: OTE $250K (rates vary in Canada) Position Overview As an AI Engineering Solutions Architect at Cyclotron , you will be responsible for driving sales wins through a disciplined presales methodology, strong technical credibility, exceptional discovery skills, thoughtful solution shaping, and confident executive-level communication. You will lead early-stage engagements, uncover true business drivers, and design responsible, scalable solutions across the Microsoft cloud ecosystem. If you thrive at the intersection of AI, cloud architecture, and consulting strategy, this is the role for you. Responsibilities • Lead 60–120 minute enterprise discovery sessions that surface true drivers, constraints, and decision dynamics. • Challenge client assumptions respectfully and reframe feature requests into business problems + measurable outcomes. • Architect credible solutions across Azure, Data, AI, Security, Integration, and Power Platform. • Produce high-quality SOWs, scopes, assumptions, dependencies, and change-control language. • Design phased delivery approaches that de-risk early (data readiness, feasibility, security constraints). • Communicate effectively with CFO/COO audiences (value, impact, risk) and CTO/CISO audiences (architecture, feasibility). • Shape engagements that balance margin, utilization, and delivery risk. • Partner with sales and delivery for clean handoffs and deal readiness. • Translate AI/Copilot/automation requests into clearly defined problems, measurable outcomes, and value hypotheses. • Support sales, delivery, and leadership through clean handoffs and deal orchestration. • Protect delivery teams by identifying risks, gaps, and misaligned client expectations early. Qualifications • Experience: 8+ years in Microsoft cloud, data, or application architecture; 3–5 years in pre-sales, advisory, or solution architecture roles. • Demonstrated experience leading enterprise discovery or design workshops. • Certifications such as LUMA, IDEO, IBM Enterprise Design Thinking, Microsoft Catalyst, or equivalent structured problem solving frameworks. • Prior experience at a Microsoft-focused consulting partner (e.g., Avanade, Slalom, Deloitte, EY, Accenture) strongly preferred. • Exposure to Prosci or similar change management methodologies. Additional Knowledge & Skills • Produces high-quality SOWs, 1–2 page discovery summaries, phased delivery plans with gates, and DevOps-ready backlogs with estimates and assumptions • Ability to steer conversations past feature requests into true needs and drivers. • Writes clear, enforceable scopes with realistic boundaries and measurable outcomes. • Comfortable whiteboarding and defending designs across Azure + Data + AI + Security + Power Platform. • Understands margin, utilization, fixed-fee vs T&M, and risk structuring. • Clear, concise, and credible with executive stakeholders. • Azure data platforms: Fabric, Synapse, Data Lake, Data Factory. • Applied AI: Azure OpenAI (RAG, agents, summarization), Azure AI Search, evaluation strategies. • Integration patterns: APIM, Event Grid, Functions, Logic Apps, Container Apps. • Power Platform & Copilot Studio: when to use, when not to, and governance considerations. About the Company Cyclotron is a Microsoft Solutions Partner focused on the modern workplace, data, and AI. We are dedicated to empowering clients to streamline operations and achieve their business goals. The company fosters a collaborative and inclusive environment, encouraging continuous learning and professional growth for its employees. Cyclotron ’s mission is to deliver reliable, forward-thinking technology solutions that drive success for clients across various industries. What We Can Offer Cyclotron offers a comprehensive benefits package designed to support our employees’ well-being and professional growth in a fully remote work environment. We provide competitive health, dental, and vision insurance, and we cover 100% of employee medical premiums. Our team members benefit from generous and flexible paid time off (PTO), retirement plan options, and ongoing training opportunities. Additionally, Cyclotron promotes work-life balance with flexible work arrangements and robust wellness programs, creating a rewarding and supportive workplace for all. Cyclotron relies on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees to join our team, regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer. We also provide reasonable accommodation for qualified individuals with disabilities and for sinc

Responsabilités:

• Lead 60–120 minute enterprise discovery sessions that surface true drivers, constraints, and decision dynamics. • Challenge client assumptions respectfully and reframe feature requests into business problems + measu…

Cyclotron
États-Unis uniquement
Voir les détails

Technical Support Engineer (Commercial Chiller Equipment)- Remote

À distance
T

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Virtual As a Technical Support Engineer , you will provide technical support for the startup, operation and service of Trane Commercial Chiller equipment manufactured in Grand Rapids, MI. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Chiller Technical Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of air and water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience. What you will do: • Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary. • Troubleshoot Chillers remotely. • Perform chiller service report and chiller data analysis. Organize data collected including reports and other records as required to support data driven decision making. • Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives. • Originate solution in the Help Center and/or technically review solutions for problems. • Travel (up to 15%) to jobs to troubleshoot, train, provide field support and support new product development. • Review and direct customer interaction for Trane Chillers. • Assist with root cause analysis and defect resolution. • Author and/or review product literature and assist with training classes. • Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in those areas. • Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications. • Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction. • Participate in Quality Audits, Design review teams, and technology transfers. • Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes. • Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process • Provide support to our Mission Critical customers on startups, commissioning and servicing of chillers. Your scheduled hours may flex to provide support outside normal business hours. • Consider the future goals and current needs of the department and make data informed decisions. What you will bring: • 10+ years of experience preferred but not required in servicing HVAC equipment and systems. • Associates or Bachelors degree is preferred but not required. • Professionally trained on various Trane equipment. • Ability to travel up to 10%. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application. • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad). • Ability to manage support cases within Remedy software. • While performing the duties of this job, the employee is regularly required to sit, type, read, talk, and listen. The employee must be able to meet the physical demands of typical HVAC equipment service routines. Key Competencies: • Excellent written and verbal communication. • Ability to troubleshoot complex refrigeration and electrical systems. • Keeps current on Trane Unitary Commercial products concerning installation, operation, maintenance, service, and repair. • Additional knowledge of Large Unitary Products and BAS systems would be beneficial but not required. • Adaptable and posse

Responsabilités:

• Provide Technical Service Support for Trane Field Service Agencies including some travel to work sites when necessary.

Employés

1-50

Trane Technologies
États-Unis uniquement
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Senior Software Engineer, Full Stack

À distance
C

Hi, I’m Paul, VP of Engineering at Customer.io . We’re looking for curious, driven Fullstack (Product) Engineers who want to own big things and delight our customers. You’ll design, build, and ship the core product experiences our customers rely on - while helping the team push boundaries on what great communication tools can do. About Customer.io Over 8,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence. What We Value Ownership You own problems end to end. You move fast, act like an owner, and thrive in ambiguity. You've led complex projects before, whether officially or not, and you're ready to do it again. Engineers with product taste You think like a user, not just an engineer. You care about frontend polish, backend performance, and everything in between. A healthy skepticism for “the way things are done” You bring rigor and creativity. Best practices matter - but never more than forward motion. What You’ll Do • Build fullstack features in Go, React, and Ember that power key customer workflows • Collaborate with others to turn ideas into shipped customer value • Share knowledge and raise the bar through sharing your progress publicly with short videos, thoughtful writing, and mentorship • Help evolve our systems to scale with more customers, messages, and use cases • Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output What we're looking for • 7+ years of experience building and scaling backend services and product-facing features • Fluency in TypeScript, React (or similar), and a statically typed backend language like Go • A strong care for frontend polish, backend performance, and the overall customer experience • Proficiency with APIs, relational databases, and writing testable, performant code • A bias for action over perfection, and pride in owning technical decisions Compensation & Benefits We believe in transparency. Starting salary for this role is $150,000 - $200,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. • Application - We review everyone with care. Tell us why you're interested. • Recruiter Call (30 mins) - Let’s chat about what you’re looking for and how we work. • Behavioral Interview (60 mins) - Talk with one of our hiring managers. We’ll explore topics like ownership, product thinking, and collaboration. • System Design Interview (60 mins) - Design a system end-to-end. We're looking for how you think, communicate tradeoffs, and drive through ambiguity. • Take-Home Assignment - Complete a short, realistic task similar to what you’d work on here. • Assignment Review Calls (2 x 60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you’d iterate. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io. Join us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read and want to build software that makes communication better for everyone—apply now. Originally posted on Himalayas

Employés

1-50

Customer.io
États-Unis uniquement
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Cost Controls Lead

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JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. OVERVIEW The Cost Controls Lead is a senior, program-level leadership role within the Center of Excellence (COE), responsible for cost governance, estimating rigor, forecasting accuracy, and financial risk visibility across the portfolio. This role leads the Program Estimators team and owns the standards, methodologies, and outputs that ensure cost certainty and predictable outcomes across all authorized service lines. Reporting directly to the COE Lead, the Cost Controls Lead establishes and enforces estimating standards, maintains program benchmarks and market intelligence, and provides leadership focus on cost performance, recovery, and continuous improvement. The role operates as an enterprise enablement function—supporting early-phase decision-making while maintaining strong discipline through pricing milestones—without assuming day-to-day project cost management or negotiation authority. JOB SUMMARY/GOALS This role provides program-wide leadership for cost controls and estimating functions within the COE. Key goals include: • Own and enforce cost governance, estimating standards, and financial discipline across the program • Lead and develop the Program Estimators team to deliver consistent, phase-appropriate cost outputs • Improve cost predictability through benchmarking, analytics, and risk visibility • Support early-phase decision-making through high-quality estimates and value opportunity insights • Provide leadership focus to address historical cost challenges and improve portfolio outcomes Partner closely with Project Delivery Team, Scheduling, Design Enablement, PMO, and Innovation to align cost, schedule, and constructability decisions ESSENTIAL DUTIES AND RESPONSIBILITIES Cost Governance & Estimating Leadership (Program-Level) • Own program-wide cost controls standards, estimating methodologies, and governance frameworks • Establish and maintain disciplined estimating practices across scoping, engineered drawing, and final pricing phases • Ensure consistent application of cost assumptions, exclusions, and risk documentation • Provide leadership oversight to ensure estimates are complete, defensible, and aligned with approved scope • Serve as the senior escalation point for cost-related risks, variances, or confidence concerns Team Leadership & Development • Lead, mentor, and develop the Program Estimators team • Set performance expectations, prioritize workload, and ensure consistent quality of deliverables • Create clear development pathways and growth opportunities for estimating team members • Promote collaboration between Estimators, Design, Scheduling, and Industrialized Construction teams Budget Development & Validation • Oversee development and validation of: • Scoping budgets • Engineered Drawing budgets • Final Pricing budgets • Validate alignment between scope, quantities, and pricing at defined milestones • Support bid reviews focused on scope completeness and pricing reasonableness • Ensure “apples-to-apples” bid comparisons through compliance and completeness checks Benchmarking & Market Intelligence • Establish and maintain historical cost benchmarks by project type, prototype, and market • Lead annual program-level benchmarking updates • Monitor market conditions, cost drivers, and pricing volatility • Provide standardized variance narratives and market context to leadership and clients Cost Risk Visibility & Analytics • Lead portfolio-level analysis of budget movement across pricing stages • Identify recurring scope gaps, cost growth drivers, and estimating accuracy trends • Maintain program-level cost assumption and risk registers • Provide early warning insights to support recovery planning and decision-making Value Opportunity Identification (Advisory) • Identify repeatable scope, specification, or constructability alternatives with cost implications • Support value engineering discussions through data-driven analysis and recommendations • Provide advisory input only; no negotiation, approval, or implementation authority Cross-Pillar COE Integration • Partner with Scheduling to align cost and schedule assumptions • Collaborate with Design Enablement to influence early-phase decisions • Coordinate with Industrialized Construction to embed standardization and innovation • Support PMO and Program Support functions with cost insight, data, and reporting alignment EDUCATION A

Responsabilités:

Cost Governance & Estimating Leadership (Program-Level) • Own program-wide cost controls standards, estimating methodologies, and governance frameworks

JLL
États-Unis uniquement
Voir les détails
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