Remote Jobs for Digital Nomads

Campaign Director, Austria 📍 Location: Austria, or near the Austrian border ⏳ Work Type: Remote, Full-time, flexible hours Are you ready to lead national campaigns that defend life, protect the family, and safeguard fundamental freedoms in Austria? CitizenGO is seeking a bold and strategic Campaign Director to lead our work in Austria. This is your opportunity to run high-impact national and global campaigns, mobilize thousands of citizens, and ensure that the voices of our supporters translate into real cultural and political change. As Campaign Director, you will be at the heart of one of the most innovative and fast-growing advocacy movements in the world. You will not just write petitions. You will shape public debate, influence decision-makers, and represent CitizenGO in your country. About the Role Campaign Directors are at the core of CitizenGO ’s advocacy work. In Austria, you will take full ownership of your designated list, running national and global online campaigns that are read by millions of people each week. You will track political and cultural developments, craft powerful campaign communications, and mobilize supporters to take action. You will also prepare or translate campaign messages from English, ensuring they resonate deeply within the Swiss context. Beyond online campaigns, you will help organize offline actions such as petition deliveries and public stunts, build coalitions with like-minded organizations, and engage in legislative and electoral processes to highlight and defend our values. In summary, you will serve as the public representative of CitizenGO in Austria. This role reports to the Manager of Global Campaigns and offers a flexible schedule, provided all responsibilities are fulfilled on time and with excellence. Why Join CitizenGO ? At CitizenGO , you will be part of a dynamic, mission-driven team committed to creating real change. Here are the top 10 reasons why working with us is a unique and rewarding experience: • Make an Impact: Your work will directly contribute to defending life, family, and freedom on a global scale. • We’re Winning: You will join a successful team! Our campaigning works, and we’re changing politics and policies across the world. Check out some of our recent victories here . • Bold Tactics: From petitions to street rallies, we employ bold, effective strategies to win. • Independent Strategy: Our actions are driven by our members, not large funders, ensuring we prioritize what’s best for the world. • Fearless in the Face of Opposition: We thrive in challenging environments, fearlessly facing off against powerful adversaries without backing down. • Inspiring Teammates: You will work alongside helpful, kind, motivated, and talented individuals who share your values. • Remote Flexibility: You will enjoy the freedom to work from anywhere, eliminating commutes and allowing you the flexibility to travel and live on your terms. • Flexible Hours: You will benefit from adaptable work hours, ensuring you can be there for others and manage your day as you see fit. • Connected Community: Though fully remote, our team fosters a strong sense of camaraderie. • Results-Focused Culture: We prioritize efficiency and impact, ensuring a balanced work-life dynamic. See our culture page for more! What You'll Do • You will research, conceive, develop, and run campaigns on a range of national and global issues, helping to channel our members' time and donations in the most effective ways possible. • You will monitor local and global events to identify opportunities for strong and timely campaigns. • You will consult with experts and support the development of a strong strategy, policy, and messaging. • You will draft, proofread, and edit campaign emails and other marketing communications. • You will draft, proofread, and edit prompts to be used with Artificial Intelligence to generate and enhance emails, communications, and other written materials. • You will look for and identify relevant, issue-specific supporting materials from the press, NGOs, and other credible sources. • You will send emails to CitizenGO ’s supporters in your country to inform them about new campaigns and the results of ongoing efforts. • You will propose offline actions, from ad buys to public petition deliveries and other campaign-related initiatives. • You will coordinate materials in your country's language, including briefings to the Campaigns team, press releases, and research documents. • You will engage in public speaking and media activities when needed. • You will establish and strengthen connections with influencers, journalists, and activists on social media to enhance the reach of our campaigns. • You will translate CitizenGO ’s global campaigns and emails from English into your country’s language, if applicable. • You will manage correspondence and consultation processes with members, including polling and feedback initiatives. • You will help s

J.S. Held , a global consulting firm providing specialized technical, scientific, financial, and advisory services, is seeking an AI Security Engineer is a senior, hands‑on technical role responsible for designing, engineering, and operationalizing AI security across J.S. Held ’s enterprise. This role serves as the central Cyber Security owner for all AI Security, ensuring AI technologies are securely designed, implemented, and operated across AI‑enabled third‑party applications, internal AI agents, models, MCP, RAG architectures, training and fine‑tuning pipelines, and supporting AI platforms. The role balances hands‑on engineering, solution design, and architectural leadership. While expected to influence standards, patterns, and roadmaps, this is not a purely strategic role—the engineer will actively design and enable controls. Role weighting: • ~70% AI Security Engineering (primary) • ~30% Data Security Engineering (secondary), with emphasis on Microsoft Purview, especially where enterprise data is used by AI systems. Core Responsibilities AI Security Engineering (Primary – ~70%) AI Security Architecture & Guardrails • Define and evolve the enterprise AI Security Architecture, guardrails, and security requirements aligned to business objectives. • Establish secure‑by‑design patterns across AI development, deployment, and operations, including requirements for hardening, hosting, access control, monitoring, and testing. Platform & Engineering Enablement (Hands‑On) • Design and engineer security controls for: • AI‑enabled SaaS applications • Internal AI agents and automation workflows • Model hosting, inference services, APIs, and orchestration layers • RAG architectures, vector databases, and embeddings • Model training and fine‑tuning pipelines • MCP and agent‑to‑agent interaction patterns AI Identity, Authentication & Authorization • Extend identity and access principles to non‑human identities and autonomous agents. • Treat AI agents as first‑class identities, defining authentication, authorization, lifecycle management, and revocation. • Implement delegated and “on‑behalf‑of” authorization patterns to distinguish human‑initiated actions from agent‑initiated actions. • Apply least‑privilege and scope‑limiting controls to prevent privilege escalation in automated and multi‑agent workflows. Threat Modeling & Risk Reduction • Identify and mitigate AI‑specific risks including data leakage, prompt injection, jailbreaks, model abuse, data poisoning, model extraction, and AI supply‑chain risk. • Ensure appropriate security testing and validation is embedded into AI development and deployment workflows. Monitoring & Incident Readiness • Define logging, monitoring, and detection requirements for AI systems, models, and agent activity. • Partner with SecOps to ensure AI‑related events are observable, auditable, and actionable. • Support incident response and post‑incident analysis for AI‑related security events. Cross‑Functional Delivery • Work closely with IAM, SecOps, AppSec, GRC, IT engineering, AI platform teams, and business stakeholders to embed security controls where they belong. Data Security Engineering (Secondary – ~30%) Data Protection & Governance • Design and enhance enterprise data security controls with a focus on AI‑driven data access. • Implement and optimize Microsoft Purview, including data classification, sensitivity labeling, DLP, information protection, and visibility. AI‑Aware Data Security • Ensure data security controls are aligned to AI architectures, reducing risk of sensitive data exposure via prompts, agents, outputs, and downstream sharing. • Support secure use of enterprise data in RAG pipelines, AI workflows, and training environments. Multi‑Platform Data Flows • Contribute to data protection strategies across collaboration platforms, cloud services, and endpoints, ensuring consistent enforcement where possible. Required Qualifications • This role requires high proficiency in English (verbal and written) due to regular interaction with global stakeholders. It also requires an excellent Wi‑Fi connection with stable internet. • Schedule aligned with UK business hours. This usually means working from around 2:00 PM to 11:00 PM IST, to match the 8:30 AM to 5:30 PM GMT workday in the UK. • 8+ years of experience in cybersecurity engineering, cloud security, application security, or data security • Direct, hands‑on experience with Azure AI Foundry and Copilot Studio in enterprise environments • Strong experience securing cloud and SaaS platforms (Azure preferred) • Deep understanding of identity, access control, data protection, and secure application/API design • Proven ability to translate security requirements into practical, deployable controls Preferred Qualifications • Experience securing generative AI, LLM‑based systems, and agentic architectures • Experience with Microsoft Copilot Administration, Anthropic and other AI platf

Join One of the Fastest-Growing Online Education Companies in the World At ELVTR , we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more. Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries. To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers. Now we're looking for driven, ambitious Learning Advisors who thrive on helping people change their lives through education while earning exceptional commissions along the way. If you're passionate about sales, love meaningful conversations, and want to sell a product that genuinely impacts people's careers, we'd love to meet you. Why This Role Is Different At ELVTR , you'll work exclusively with warm, qualified leads who have already expressed interest and scheduled a call with you. Your role is simple: understand their goals, guide them to the right program, and help them take the next step in their professional journey. This is a high-ticket sales role with significant earning potential for top performers. You'll Love This Role If You: • Enjoy consultative selling and building genuine relationships • Are motivated by ambitious goals and uncapped earning potential • Thrive in a fast-paced, high-performance environment • Take ownership of your results and consistently strive to improve • Believe education can change lives • Enjoy working alongside talented, supportive teammates What You'll Do • Conduct sales consultations with warm, pre-qualified leads • Help prospective students identify the best educational path for their career goals • Close high-ticket program enrollments through consultative selling • Maintain accurate records in our CRM system • Consistently meet and exceed sales targets • Collaborate closely with Marketing, Admissions, and Student Success teams • Share customer insights and feedback to help improve our programs and sales processes Requirements What We're Looking For • Proven success in sales, preferably high-ticket or consultative sales • Outstanding English communication skills (written and spoken) • Strong relationship-building and objection-handling abilities • Comfort working with modern sales tools and CRM platforms • Excellent time-management and organizational skills • Self-motivation and a results-driven mindset • Bachelor's degree is a plus but not required for exceptional candidates Benefits What We Offer • Competitive Compensation: Attractive base compensation, Performance-based bonuses, Significant earning potential for top performer • Learn and Grow: Free access to ELVTR courses, Ongoing professional development opportunities, Career growth in a rapidly expanding global company • Remote-First Culture: Work from a location where you're most productive, Flexible and supportive environment, Collaborative international team • Health & Wellbeing: Gym membership reimbursement, Mental health support, Generous paid vacation allowance Why Join ELVTR ? • Make an Impact: Every conversation you have can help someone transform their career, increase their earning potential, and achieve goals they once thought were out of reach. • Grow Your Career: We believe in promoting from within. Many of our leaders began their journey in individual contributor roles and advanced through performance, dedication, and leadership. • Join a Winning Team: You'll work with talented professionals who are passionate about education, growth, and delivering exceptional experiences to our students. Ready to Elevate Your Sales Career? If you're looking for more than just another sales job—if you want to join a mission-driven company, work with warm leads, earn based on your performance, and help professionals transform their futures—we'd love to hear from you. Apply today and become part of ELVTR 's next chapter of growth. ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all. Originally posted on Himalayas

About the Role: We're looking for a performance-driven Paid Ads Manager - Google to lead the planning, execution, and optimization of paid advertising campaigns across Google platforms for ecommerce brands. This role combines strategic media buying, campaign analysis, and conversion-focused optimization to drive scalable growth and maximize return on ad spend. The ideal candidate is analytical, proactive, and experienced in managing high-performing Google Ads campaigns across Search, Shopping, Performance Max, and retargeting. They should be comfortable working with performance metrics, testing new strategies, collaborating with creative and marketing teams, and continuously optimizing campaigns to improve lead generation and ecommerce performance. Responsibilities: Core Tasks: • Design, implement, and manage paid advertising campaigns in Google • Develop audience targeting strategies, ad creatives, and campaign structures aligned with marketing goals • Monitor daily performance metrics including ROAS, CPA, CTR, CPC, and conversion rates • Conduct A/B testing on creatives, copy, audiences, and landing pages to improve performance • Optimize budgets and bidding strategies to maximize ROI and scale winning campaigns • Collaborate with creative, CRO, and marketing teams to align messaging and funnel strategy • Track and report campaign performance using Google Analytics, platform dashboards, and reporting tools • Stay updated on platform policy changes, trends, and best practices in paid media • Perform other marketing and lead-gen related tasks as needed Must-Have: • 3+ years managing Google Ads campaigns for ecommerce brands (Shopping, Performance Max, Search, and retargeting) • Experience managing spend of $10k - 50k+ per month (preferably ecommerce brands) • Intermediate experience in Google Sheets / Excel for basic campaign reporting • Familiarity with ad targeting and segmentation techniques • Strong written and verbal English communication skills • Ability to work full-time EST Nice-to-Have: • Experience working in an agency environment (US experience preferred) • Certifications or experience running Meta ads campaigns • Familiarity with Gmail and Slack for internal comms Originally posted on Himalayas

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain . We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a skilled and motivated Global Packaging Category Manager to join our Global Procurement team. In this role, you will be responsible for converting the enterprise strategy for global packaging into measurable results across regions, consolidating suppliers, establishing global specifications, and building Iron Mountain ’s global packaging standards from the ground up. You will work shoulder-to-shoulder with a cross-functional global network spanning Operations, Facilities, Environmental Health and Safety (EHS), and Quality teams to drive strategic value and supply reliability. What You’ll Do In this role, you will: • Category Sourcing : Execute end-to-end sourcing for corrugated boxes, packaging consumables, and all transit and storage packaging across multi-site, multi-region networks using disciplined Request for Proposal (RFx) processes. • Total Cost of Ownership (TCO) Modeling : Quantify comprehensive total cost and cash impacts—including freight, Minimum Order Quantities (MOQs), and stocking strategies—to protect corporate Earnings Before Interest, Taxes, Depreciation, and Amortization (EBITDA). • Commercial Negotiation & Contracting : Structure and negotiate Master Services Agreements (MSAs) and Statements of Work (SOWs) featuring clear Service Level Agreements (SLAs), pricing indexation, and long-term performance remedies. • Supplier Performance Management : Govern supplier performance through Key Performance Indicators (KPIs) and Quarterly Business Reviews (QBRs), driving corrective actions and qualifying alternative sources to eliminate single-source risks. • Sustainability Integration : Partner with Sustainability teams to embed recycled/recyclable content, right-sizing, and end-of-life programs directly into global packaging specifications. What You’ll Bring The ideal candidate will have: • Extensive experience in global procurement within a Fortune 500-level operations background, with a dedicated focus on managing corrugated packaging materials. • Strong knowledge of industrial packaging specifications, global catalog deployment, guided buying systems, and Vendor-Managed Inventory (VMI) or consignment stocking strategies. • Proven ability in advanced financial modeling, total cost of ownership analysis, and complex multi-regional commercial contract structuring. • Full professional proficiency in English is required; additional languages are a plus for coordinating with global suppliers and regional stakeholders. What We Offer • Competitive compensation and benefits aligned with experience. • Flexible work options to support work–life balance. • Comprehensive health, wellness, and retirement plans. • Opportunities for continuous learning and professional growth. If you are a pragmatic, results-driven problem solver ready to lead a foundational build mandate and shape our global packaging footprint, apply today to join the Iron Mountain team! Category: Finance Originally posted on Himalayas

Job Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: Wiley ’s prestigious health sciences portfolio is looking for a dynamic and ambitious individual to join the team in the role of Editor in Chief, Dermatology. You will use your background in scientific research, your knowledge of the publishing landscape, and your strong communication and networking skills to drive the strategic development of one or more journals, raising the profile and visibility of those journals in the community, and attracting new authors and content. The Editor in Chief will also be involved in the peer review process and decision-making of submitted manuscripts, and ensure the adoption of best practices and highest ethical standards in publishing. Key Responsibilities: • Leverage your network, knowledge of the subject area and its development, and desk research skills to drive content acquisition and submissions growth across the health sciences portfolio. • Strategically develop one or more journals, from scientific and publishing perspectives within the context of the broader health sciences journals portfolio. • Establish and maintain a strong network of scientists who are the journals’ authors, peer reviewers and board members. • Represent Wiley and the health sciences portfolio at conferences and through in-person and virtual outreach activities at universities and research institutes. • Contribute to the editorial evaluation, peer review, and decision making for manuscripts submitted to several journals. • Collaborate with your manager and colleagues to establish a team culture of trust, respect and high performance. Qualifications: • A PhD degree in Dermatology or related area and with an excellent research background and a strong understanding of recent trends and developments. • Strong teamwork and communication skills, with a flexible and innovative approach to problems and a focus on defining and achieving outcomes. • Ability to work in a collaborative setting and achieve results through personal influence and engagement. • A self-motivated, diplomatic, and flexible approach with outstanding organizational and time management skills and an excellent command of the English language (both written and verbal). • A strong understanding of scientific publishing, including commissioning and the peer-review process. Prior experience in the publishing industry is highly desired. • A keen interest in science communication and strong desire to advocate for innovations in publishing and open research. • Confidence to present and represent the journal portfolio at conferences and through institute visits, nurture existing contacts and develop new networks, including the willingness to travel. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits

Role Overview Our company is increasing our remote team and is seeking candidates who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is preferrable for individuals who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team. Primary Responsibilities Support clients by organizing and coordinating customized service arrangements Research and review available options to match client needs and preferences Secure and verify reservations to ensure details are accurate Maintain professional communication through phone and email Assist with schedule updates, adjustments, and general service inquiries Keep client information and documentation organized and up to date Participate in training sessions What We Provide Fully remote setting Flexible schedule Ongoing training and learning resources Supportive team culture Qualifications Must be authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Must be at least 18 years old Strong written and verbal communication skills in English Reliable internet access and smartphone (computer is also highly recommended) Previous customer service experience is a plus Originally posted on Himalayas

Job Title: Virtual Relationship Manager (Insurance Sales) Location: Gurgaon, Haryana Experience: 1–2 Years Employment Type: Full-Time Shift: Day Shift Job Summary We are looking for a Virtual Relationship Manager with experience in outbound insurance sales. The role involves connecting with potential customers, promoting life insurance products, converting leads into sales, and achieving monthly sales targets. Key Responsibilities Make outbound calls to generate and convert sales leads. Explain insurance products and recommend suitable plans. Build strong customer relationships and ensure timely follow-ups. Update customer details in the CRM system. Achieve sales targets while following company policies and compliance guidelines. Eligibility 1–2 years of experience in outbound telesales (Insurance/BFSI preferred). Excellent communication skills in English and Hindi. Strong sales, persuasion, and customer handling skills. Basic computer knowledge and CRM experience. Salary: Fixed Salary + Attractive Incentives Interested candidates can send CV at nishu@educohire.com Originally posted on Himalayas

We are seeking a highly motivated, detail-oriented, and experienced Medical Biller to a growing orthopedic practice. This role is not about passive data entry; it is a dynamic position focused heavily on Accounts Receivable (AR) cleanup, proactive eligibility troubleshooting, and root-cause denial resolution . The ideal candidate will manage the billing lifecycle for two of our four busy office locations, collaborating closely with an existing eligibility partner, front-desk staff, and providers to stabilize and optimize our revenue cycle. Key Responsibilities: Core AR Cleanup & Denials Management • Aged Claims Resolution: Dive deep into the EMR system to audit, work, and successfully resolve outstanding claims and denials that have sat untouched past 30 days. • Root-Cause Fixing: Identify back-end denial trends (specifically regarding eligibility discrepancies and missing referrals) and implement front-end workflows to prevent recurrence. • Appeals & Follow-Ups: Aggressively pursue underpaid or denied claims with major commercial payers (Aetna, Anthem, UnitedHealthcare, Cigna) as well as state/third-party plans. Financial Posting & Administrative Support • Payment Posting: Accurately process and post financial data into the EMR, including Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs). • Ancillary Tracking: Proactively communicate with physicians, surgeons, and medical assistants to hunt down missing clinical documentation (such as operative reports or prior authorizations) essential for claim payment. • Patient Collections: Directly accept and process patient payments securely over the phone. Meticulous Documentation & Compliance • Rigorous Account Noting: Maintain a massive focus on highly detailed account noting. Every single touchpoint regarding the revenue cycle (e.g., insurance representative directives, patient promises to pay) must be thoroughly documented in the system so that any future reviewer has instant, unambiguous context. Requirements Technical & System Skills • EMR Experience: Proficient in ModMed (Modernizing Medicine) is highly preferred (experience with similar platforms like eClinicalWorks, AthenaHealth, or Kareo will be considered). • Specialty Knowledge: Strong, functional knowledge of Orthopedic billing workflows , including common orthopedic CPT/ICD-10 coding combinations, modifiers, and specialized global surgical billing windows. • Insurance Portals: Expert familiarity with navigating major clearinghouses and payer portals (e.g., Availity, Optum, insurance-specific portals). Operational & Behavioral Competencies • The "One Week Ahead" Mindset: A proactive organizational style. You naturally aim to audit schedules and verify complex benefits 5 to 7 days in advance to successfully absorb high-volume, same-day add-on appointments. • Radical Accountability & Direct Communication: An honest, transparent communicator who works collaboratively as a team player, addresses mistakes head-on to find immediate fixes, and seamlessly partners with upper management, clinic staff, and attorneys. • Bilingual Capability: Fluency in English and Spanish is highly valued to assist our diverse patient demographic with billing concerns empathetically. Originally posted on Himalayas

About Us Kreato Language Group LLC, founded in 2020, is a BPO company specializing in providing comprehensive language solutions. We offer expertise in medical interpretation through Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI) services, ensuring smooth communication in the healthcare sector. Job Description This is a full-time remote position as an English-Ukrainian Experienced Medical Interpreter in a Blended (OPI & VRI) environment. The medical interpreter will be responsible for providing accurate consecutive interpretation services over the phone and via video between English and Ukrainian in medical, social services, customer service, and financial settings. The role involves facilitating communication between healthcare providers and patients to ensure effective understanding and care. Qualifications • Medical, customer service, social services, and financial calls interpretation skills • Knowledge of medical terminology • Fluency in English and Ukrainian • Remote interpretation experience in both languages is mandatory • Excellent communication and listening skills • Relevant certification in medical interpretation or a related field • HIPAA compliance Requirements • Ethernet connection (must be connected directly to the router via cable); Wi-Fi is not allowed • Noise-canceling microphone and USB headset. Only the following brands are accepted: Logitech H390, Jabra GN, Plantronics Blackwire C3220(Poly), and Microsoft Lifechat LX-6000 • Browser: Latest version of Chrome, Safari, Edge, or Firefox • Processor: i5 or higher, 6th generation or newer • Camera: Minimum resolution of 1080p • Full-time availability, 5 days a week (2 days off) What We Offer • Pay per available hour (whether you are on a call or not, the hour is paid) • Work from home (remote) • Excellent work environment • Opportunities for growth Start date • June 2026 Originally posted on Himalayas

Technical Support Engineer Remote, United States JOB OVERVIEW As a Technical Support Engineer, you will provide enterprise-grade assistance to Legion customers. You will diagnose and troubleshoot software issues and assist customer administrators & users through end-to-end resolution. RESPONSIBILITIES AND DUTIES Troubleshoot complex issues and determine if an escalation to engineering is needed • Identify severity/impact of reported issues and further escalate as necessary • For the most critical issues, work directly with the engineering team via Zoom call to drive issues to resolution as soon as possible • Troubleshoot and resolve integration issues and discrepancies between Legion and 3rd party systems • Be on an on-call rotation for after hours support including evenings and weekends • Communicate directly with customers via Zendesk and Zoom to fully understand reported issues and drive the ticket to resolution • Reproduce technical issues, thoroughly document troubleshooting steps, and escalate issues to engineering with as much detail as possible • Become an expert on Legion product configurations • Become a subject matter expert on the Legion product for the support team • Be able to support technical issues across iOS, Android OS, and Windows systems via web browsers, mobile apps and clocking devices • Identify documentation gaps by analyzing common issues • Creating knowledge base documentation to enable Support as well as customers to be able to resolve common issues and tasks • Identify support trends and provide feedback and recommendations to Engineering in the form of bug reports and/or enhancement requests • Manage issues in both Zendesk and Jira to final resolution within SLA Work with customers at all levels of the organization to provide world-class customer satisfaction Service Level Management • Manage ticket severity and use personal organization for effective SLAs compliance • Validate ticket requestor is authorized to contact support • Refer customers (internally or within Legion ) if they do not have access to make the change needed to solve their ticket • Communicate clearly and provide details that Legion Engineering will need to further troubleshoot and/or resolve tickets beyond Support • Accurately provide an estimate of when the customer will receive a follow-up response • Coach and mentor other Support Engineers on service level management • Assist with customer wiki maintenance to ensure correct reflection of customer setup Product Expertise • Gain and maintain core product expertise for end users and configuration • Grow product knowledge through regular release training • Need to know all available configuration options so that they can recommend a configuration • Ability to read configuration and translate it to functionality the customer is seeing • Stays up to date on the latest releases to be able to configure the latest functionality • Shares product and industry knowledge via knowledge base article authoring, review and publishing • Gain/maintain Workato Automation Pro II certification or above YOU WILL DO WELL IN THIS ROLE WHEN YOU • Demonstrate exceptional ownership, operational, and organization excellence • Troubleshoot highly complex issues where documentation does not exist • Investigate issues through reverse engineering and performing extensive trial and error methods to gain a deep understanding of the problem • Become a trusted advisor to customers, hyper-focused on quality and successful adoption • Commit to the sustainability of the Support discipline at Legion • Gain and continually grow knowledge of the Legion WFM solutions and best practices • Accept personal responsibility for quality and timeliness of work • Set personal objectives that meet organizational needs • Are able to meet customer needs while also leading the functions of the PMO • Build positive relationships with peers while working remotely on projects executed across geographies and cultures • Listen continuously, learning from others and leveraging input • Possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior • Work well as a self-starter in a fluid work environment • Are a career driven individual looking to grow in a fast paced startup REQUIRED SKILLS AND QUALIFICATIONS • Previous experience in a technical support role for Software/SaaS solutions • Experience documenting best practices and procedures in an IT knowledge base • Strong proven technical focus, analytical and problem-solving skills • Excellent English language communication skills • Excellent customer management skills in highly escalated situations • Experience writing customer-facing knowledge base articles to enable customer self-service • Demonstrated passion for creating a delightful customer experience for all users • Ability to analyze a customer’s requirement and translate that into an actionable

Company Overview Established in 2008, Zicasso is the most-reviewed and highest-rated luxury travel company, specializing in immersive custom tours, vacations, and safaris. Our Zicasso travel specialists are the world’s top 2% of boutique tour operators and travel agents, pre-vetted and handpicked to compete in creating itineraries tailored to each of our travelers’ unique preferences. Joining Zicasso , you'll play a key role in bringing our travelers’ dreams to life—pushing the boundaries of what’s possible with luxury travel experiences. As a member of our team, you’ll be part of a company recognized for its strong brand reputation among discerning travelers. Our authority in the luxury travel industry is consistently affirmed through features in top media outlets, including The New York Times, The Wall Street Journal, BBC, Forbes, CNN, and Condé Nast Traveler, to name a few. See our press coverage here . We are a fully remote company spanning five continents, and we foster a dynamic, progressive global work environment that values creativity, initiative, and continuous learning. We're seeking passionate, data-driven individuals who thrive in a high-performance environment and are eager to contribute to our innovative company culture, underpinned by a consistent pursuit of excellence, integrity, and teamwork. Our global team comes together biannually for international retreats and summits . These are typically held for a week at a new location each time, providing opportunities to share ideas, collaborate in person, and strengthen our culture, all while learning firsthand about the destinations we serve. These events embody our commitment to both professional growth and the transformative power of travel. Join us in shaping the future of luxury travel while working towards our vision—creating a more connected humanity through travel. To learn more, visit https://www.zicasso.com/careers . The Role As a Marketing Data Scientist at Zicasso , you will have the opportunity to leverage your expertise in data analysis and modeling to extract valuable insights that will drive the company's strategic decision-making. You will work closely with cross-functional teams to develop and implement data-driven solutions that improve operations, enhance customer experiences, and optimize business performance. There is flexibility in your work hours but we expect that you will generally maximize your overlap with California hours . The work will all be conducted in English. Key Responsibilities • Analyze large datasets to uncover trends, patterns, and insights that drive strategic business decisions. • Develop and refine predictive models for customer segmentation, pricing optimization, and demand forecasting. • Provide actionable data insights to support targeted marketing campaigns, customer retention strategies, and personalized communication. • Partner with product, marketing, and customer experience teams to uncover opportunities for conversion and retention improvement. • Apply advanced statistical methods and machine learning techniques to solve complex business problems and improve operational efficiency. • Collaborate with data engineering to ensure data quality, consistency, and scalability across systems. • Document methodologies and communicate findings clearly to both technical and non-technical stakeholders. • Contribute to fostering a data-driven culture by sharing insights, tools, and best practices across teams. Required Experience • Bachelor's degree in Statistics, Mathematics, Computer Science, or a related field. Master or Ph.D. preferred. • Proven experience as a Data Scientist in a fast-paced and data-driven environment. • Expertise in statistical analysis, machine learning, and predictive modeling techniques. • Proficiency in programming languages such as Python or R. • Strong SQL skills and experience working with large-scale datasets. • Experience with data visualization tools such as Tableau or Power BI. • Excellent problem-solving skills and ability to translate business requirements into analytical solutions. • Strong communication skills and ability to present complex findings to both technical and non-technical stakeholders. • Ability to thrive in a fully remote environment, working independently while maintaining close collaboration with cross-functional teams. • Minimum of 3 years of experience embedded within or consulting for a marketing department. Ability to translate complex statistical findings into actionable insights for non-technical stakeholders • Deep technical expertise in navigating and extracting data from the Google ecosystem (Google Ads, GA4, and Search Console). Proven track record of using BigQuery to join disparate marketing datasets for cross-channel analysis and attribution modeling. What We Offer • Remote work from your home base and flexible hours that allow you to enjoy a great work-life balance • Innovative, fast-paced and collaborative