Remote job
Trading Support Operator EMEA (m/f/x)
GRID eSports GmbH
via recruitee
As a Trading Support Operator EMEA you will support sportsbook customers and internal stakeholders for GRID's Odds products. You will investigate customer queries and operational alerts, communicate directly with customers, and assist in resolving issues. This role suits customer-first individuals with an interest in competitive gaming.
- Support for GRID's Odds and trading services
- Investigate customer queries and operational alerts
- Direct customer communication
- Part of a global support organization
Automatically generated
Job description
- Do you enjoy helping customers with complex issues?
- Are you a champion of customer-first processes?
- Do you have an interest in competitive video gaming?
If the answers to the above questions are yes, then this role could be ideal for you!
In this role, you will join the Support Organization at GRID, a team of customer-facing Support Operators across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.
You will work closely with sportsbook customers and internal stakeholders to support the delivery of GRID's Odds products and trading-related services.
You will be responsible for investigating customer queries and operational alerts, communicating directly with customers, and supporting the resolution of issues affecting GRID's Odds products.
This role is provided by an external source. Applications are handled on the source website.