Hardware Launch & Operations Lead

At In Tandem , we build technology that helps families manage everyday routines and navigate life’s biggest transitions. Through our four brands—OurFamilyWizard, Cozi, FamilyWall, and Custody Navigator—we help families stay organized, communicate well, and foster healthy childhoods.
We believe technology should strengthen relationships and make daily coordination less complicated. Everything we create is designed to lighten the mental load, reduce conflict, and support families through big and small moments.
If you want your work to make a real difference in the daily lives of parents and kids, In Tandem is the place where your impact will truly matter.
FamilyWall helps families stay organized, connected, and informed. In response to strong customer demand, we're preparing to launch Home Hub . Home Hub is a software-enabled hardware product: a shared family display powered by FamilyWall's software experience, bringing calendars, tasks, meal planning, photos, and family communication into the heart of the home.
We're looking for an experienced launch and operations leader to help bring Home Hub to market. This hands-on role will own launch readiness across internal teams and external partners, ensuring fulfillment, inventory, activation, customer support, warranty, returns, and post-purchase operations are ready to deliver a seamless customer experience from day one. This is initially a 6-month contract engagement, with the potential to convert into a full-time role if there is strong mutual fit and the launch and business needs continue to support it.

What you'll accomplish:

Deliver a Launch-Ready Home Hub

• Lead operational readiness for the Home Hub launch, ensuring critical milestones, dependencies, and decisions stay on track
• Drive alignment across Product, Engineering, Marketing, Finance, Customer Support, and external partners to execute a successful launch
• Identify risks before they become issues and proactively drive resolution
• Establish the operating rhythms, reporting, and accountability needed to keep launch execution moving forward
• Provide leadership with clear visibility into launch readiness and operational performance

Build a Seamless Fulfillment & Customer Experience

• Ensure fulfillment, shipping, warranty, returns, and replacement processes are launch-ready and scalable
• Create operational workflows that enable a high-quality customer experience from preorder through post-purchase support
• Build strong partnerships with OEMs, fulfillment providers, logistics partners, and service vendors
• Coordinate launch support readiness, customer communications, and escalation processes
• Support the foundation for future international fulfillment and expansion

Create the Operational Foundation for Growth

• Partner with leadership on inventory planning, demand forecasting, purchasing, and replenishment decisions
• Help balance customer demand, operational readiness, and business objectives as launch approaches
• Establish clear processes for managing inventory health, fulfillment performance, and operational decision-making
• Support launch-related commercial decisions that impact customer experience and business performance

Establish Visibility Through Metrics & Reporting

• Build dashboards and reporting that provide actionable insight into launch readiness and ongoing operations
• Track key metrics across revenue, margin, inventory, fulfillment performance, warranty activity, and customer satisfaction
• Create transparency around operational performance and areas requiring attention
• Lead post-launch reviews and identify opportunities for continuous improvement

Who you are:

• You are a builder who turns ambiguity into clear plans, processes, and outcomes.
• You take ownership and proactively solve problems before they become launch-day issues.
• You thrive in cross-functional environments and can align teams with competing priorities to drive execution.
• You are comfortable moving between strategy and execution, whether leading a decision-making discussion or digging into operational details.
• You communicate clearly and confidently with stakeholders ranging from external partners to company leadership.
• You are resourceful, adaptable, and energized by solving complex operational challenges in fast-moving environments.
• You have a customer-first mindset and understand how operational decisions impact the overall customer experience.

What you bring:

• 5+ years of experience launching, scaling, or operating consumer hardware products.
• Proven experience leading cross-functional launch execution involving Product, Engineering, Marketing, Finance, Customer Support, and external partners.
• Experience working with OEMs, manufacturers, fulfillment providers, logistics partners, or third-party service providers.
• Strong understanding of fulfillment operations, inventory planning, warranty programs, returns management, and post-purchase customer experienc